Engarui Limited – Proudly Papua New Guinean Owned

Effective Date: 14 June 2026

At Engarui Limited, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you interact with us — whether through our website, by phone, email, or in person at our workshop.

1. Information We Collect

We may collect the following types of information:

• Personal Information: Name, phone number, email address, physical address, and business details.
• Transaction Information: Details of products or services you purchase (e.g., Lucas Mill parts, used equipment, retipping or rebuild services), payment information, and invoices.
• Service & Repair Records: Information about your equipment, inspection notes, and repair history.
• Website Usage: Basic data such as pages visited, if you use our WooCommerce online store.

We only collect information that is necessary to provide our services and conduct business.

2. How We Use Your Information

We use your personal information to:

• Process orders, quotes, and service requests
• Provide saw retipping, rebuild & maintenance services
• Communicate with you about your purchases, repairs, or updates
• Improve our products and customer service
• Send important notices (e.g., warranty, collection of completed work)
• Comply with legal and regulatory requirements in Papua New Guinea

3. Sharing of Information

We do not sell your personal information to third parties. We may share your information only in these limited cases:

• With trusted service providers who help us operate our business (e.g., payment processors, delivery partners like Post PNG)
• When required by law or government authorities in Papua New Guinea
• To protect our rights, property, or safety

4. Data Security

We take reasonable steps to protect your personal information from unauthorised access, loss, misuse, or alteration. All sensitive data (such as payment details) is handled securely.

5. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Ask us to delete your information (subject to legal requirements)
• Opt out of marketing communications (we send very few)

To exercise these rights, simply contact us.

6. Cookies and Website

Our website may use cookies to improve your browsing experience. You can manage cookie preferences through your browser settings.

7. Retention of Information

We keep your information only as long as necessary for the purposes outlined above or as required by PNG law.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Continued use of our services after changes means you accept the new policy.

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Contact Us If you have any questions or concerns about this Privacy Policy or how we handle your information, please reach out:

Engarui Limited Phone: +675 7000 4047 Email: info@engarui.com Workshop: Mount Hagen, Papua New Guinea

Thank you for trusting Engarui Limited with your business. We value your privacy as much as we value providing quality parts and services for your Lucas Mills and timber operations.

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“Small beginnings, big results – Built on trust.”